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The Team plan has a fixed term. When the team license expires, the organization enters a “frozen” state. This page helps you understand what freezing means and how to renew to restore service.

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What Happens After Expiry

When the Team plan license expires, the organization enters a frozen state. Freezing means:

Consumption Blocked

Members using the team billing subject cannot initiate new AI conversations or creative generation. The system will indicate that the team has expired.

Data Fully Preserved

All conversation records, files, member relationships, and organization settings are fully preserved — nothing is lost or deleted due to expiry.

Member Relationships Unchanged

All members remain in the organization. No need to re-invite anyone after expiry. They’re restored immediately upon renewal.

Admin Panel Accessible

The Owner can still access the team admin panel to perform renewal operations and view historical data.
Freezing does not modify any data or member relationships. It’s purely a consumption-level block — everything automatically restores upon renewal.

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What Members Can Do While Frozen

After the team expires, members can continue using Profy through the following steps:
1

Switch Billing Subject

In the avatar menu, switch your billing subject from “Team” to “Personal.”
2

Use Personal Credits

After switching, AI consumption is deducted from your personal credit account. If you have a personal paid plan, you can continue using Profy normally.
3

Wait for Renewal

Contact the team Owner to renew. After renewal, switch back to the “Team” subject to resume using the team credit pool.
If you don’t have a personal paid plan, switching to “Personal” lets you use the free tier allowance, or you can purchase a top-up pack on your own. Personal credits and team credits are completely independent.

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Expiry Notifications

After the Team plan expires, the system sends an in-app notification to the Owner as a renewal reminder. Only one notification is sent per expiry cycle — you won’t be repeatedly disturbed.

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How to Renew

Team plan renewal is performed by the Owner and is equivalent to purchasing the team plan again.
1

Go to the Subscription Page

The Owner visits the /subscription page and locates the Team plan.
2

Select Renewal

The system automatically detects that you’re an existing organization Owner with an expired license and offers a renewal option.
3

Choose Billing Cycle

Select monthly or annual billing for the renewal.
4

Complete Payment

After payment, the team license is restored immediately and new credits are injected into the pool.

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Renewal Time Calculation

The new expiry date after renewal is calculated as follows:
New expiry date = Current time + Renewal cycle.
New expiry date = Original expiry date + Renewal cycle. Early renewal doesn’t waste remaining time — the new cycle stacks on top of the original expiry date.
You can renew before the Team plan expires to avoid interruption. Early renewal time stacks on the original expiry date — not a single day is wasted.

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Post-Renewal Recovery

After successful renewal, the following are automatically restored:
  • ✅ Team credit pool unfreezes and consumption resumes
  • ✅ New credits are injected into the pool
  • ✅ All members automatically regain access — no re-invitations needed
  • ✅ Storage quota returns to organization-level quota
  • ✅ Usage reports continue accumulating with full historical data intact
Renewal takes effect instantly. After successful payment, members don’t need to do anything — just switch to the team subject to resume usage.

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FAQ

Credits remaining in the pool are untouched during the freeze period. They can be used after renewal (though credits themselves may have their own expiration dates).
The organization remains frozen. Data and member relationships are not deleted. You can renew at any time to restore service. Members can switch to the “Personal” billing subject to continue using Profy.
Currently only the Owner can perform renewal. If you’re an Admin or Member, please contact the team Owner to renew.
Upon renewal, credits are injected based on the new plan configuration. The exact amount is shown on the pricing page within the product. If there are remaining credits in the pool, new credits are added on top.
Yes. When renewing, you can choose a different billing cycle (monthly or annual) regardless of what was selected at initial purchase.