Gift Card Sources
Gift Card Store
In the platform’s gift card store, you can purchase gift cards of various denominations. After purchase, you’ll receive a card code that can be used by yourself or gifted to others.
Event Giveaways
During promotions, partnerships, or special events, the platform distributes free gift cards to users. These are typically delivered as batch claim links or direct card codes.
Redeeming Gift Cards
You can redeem gift cards in two ways:- Enter a Card Code
- Batch Claim Link
1
Go to the Redemption Page
Find the “Redeem Gift Card” option on the billing page.
2
Enter the Code
Enter the redemption code from your gift card.
3
Confirm Redemption
Once the system validates the code, credits are automatically added to your account.
Gift Card Rules
Each card code can only be used once
Each card code can only be used once
Once redeemed, a gift card code is voided and cannot be reused.
Gift cards may have an expiration date
Gift cards may have an expiration date
Some gift cards have an expiration date. Unredeemed codes become invalid after expiry. Please redeem your gift cards promptly.
Redeemed credits follow standard rules
Redeemed credits follow standard rules
Credits obtained from gift card redemption follow the same consumption priority and expiration rules as credits from other sources.
Batch claims have quantity limits
Batch claims have quantity limits
Gift cards in event batches are limited in quantity — first come, first served. Each user can only claim once per batch.
Viewing Gift Card Records
After successful redemption, you can find the corresponding gift card redemption record in your credit transaction history on the billing page, including the redemption time and the number of credits received.FAQ
Can gift cards be refunded?
Can gift cards be refunded?
Purchased gift cards are non-refundable. Unredeemed codes can be gifted to others.
What if I enter the code incorrectly?
What if I enter the code incorrectly?
Please double-check the code characters. If you’re sure the code is correct but redemption still fails, please contact support.
Where do redeemed credits go for team users?
Where do redeemed credits go for team users?
Credits from gift card redemption always go to your personal credit account, regardless of your current billing subject setting.