Withdrawal Requirements
Before requesting a withdrawal, you must meet all of the following conditions:- Passed creator verification
- Completed identity verification — withdrawals involve fund transfers and require real identity verification
- Withdrawable balance meets the minimum threshold — frozen diamonds don’t count
The minimum withdrawal amount and withdrawal frequency limits are configured by platform operations. Refer to what’s displayed on your withdrawal page in real time.
Withdrawal Steps
1
Go to Studio → Revenue
In the creator workspace, click “Revenue” to enter the revenue dashboard.
2
Confirm Withdrawable Balance
Check the current amount of withdrawable diamonds. Only diamonds that have completed the freeze period can be withdrawn.
3
Click 'Withdraw'
Enter the withdrawal request page.
4
Enter Withdrawal Amount
Enter the amount you want to withdraw. It cannot exceed the available balance or be below the minimum threshold.
5
Confirm and Submit
Verify the amount and payment method, then submit once confirmed.
6
Wait for Review and Transfer
After platform review approval, funds are disbursed to your account via the designated method.
Review Process
After a withdrawal request is submitted, it enters platform review:
Under normal circumstances, review is completed within a few business days. If there are any issues, you’ll be notified via in-app message.
Freeze Period and Settlement Rules
Newly generated diamond revenue is not immediately available for withdrawal:- Revenue Generated — Users pay to use your Expert
- Diamonds Credited — Platform calculates your share and records it to your account (frozen status)
- Freeze Period — Diamonds cannot be withdrawn during the freeze period
- Thawed — After the freeze period ends, diamonds automatically become withdrawable
- Withdrawal — You submit a request, platform reviews and disburses
Freeze period length is shown in real time within the product. The freeze period exists to provide a time window for refund and dispute processing.
Withdrawal Frequency
The platform has certain limits on withdrawal frequency to avoid excessive small-amount operations that increase processing costs.Balance Status Descriptions
FAQ
Why is my entire balance 'Frozen'?
Why is my entire balance 'Frozen'?
Newly generated diamond revenue must go through a freeze period before it can be withdrawn. This is part of the security policy. It automatically becomes withdrawable after the freeze period ends.
What if my withdrawal fails?
What if my withdrawal fails?
If review doesn’t pass, you’ll receive a notification (with the reason), and diamonds are returned to your withdrawable balance. You can reapply after addressing the feedback.
How long does it take to receive funds?
How long does it take to receive funds?
The time to receive funds after review approval depends on the disbursement method. Refer to the in-product documentation.
Are there withdrawal fees?
Are there withdrawal fees?
Refer to the fee information displayed in real time within the product.
Tax Reminder
Next Steps
Revenue System
Learn how to increase your revenue
Analytics
Data-driven revenue optimization

