Account
How do I sign up for a Profy account?
How do I sign up for a Profy account?
Visit app.profy.cn and click “Sign Up.” You can register with your phone number or third-party login (Feishu, WeChat, etc.). You’ll receive initial credits to start exploring immediately after registration.
What if I forgot my password?
What if I forgot my password?
Click “Forgot Password” on the login page. You’ll receive a verification code via the phone number used during registration. After verification, you can reset your password.
How do I change my linked phone number?
How do I change my linked phone number?
Go to “Settings” → “Account Security” and find the phone number section. You’ll need to verify your current phone number first, then link the new one.
How do I delete my account?
How do I delete my account?
Go to “Settings” → “Account Security” — there’s a “Delete Account” option at the bottom. After deletion, credits cannot be recovered, conversation history is permanently erased, and purchased Expert access becomes invalid. This action is irreversible — please proceed with caution.
Can one phone number register multiple accounts?
Can one phone number register multiple accounts?
No. One phone number can only register one Profy account.
Credits
What are credits?
What are credits?
Credits are Profy’s virtual currency used to pay for AI conversations and tool usage. You obtain credits through top-ups, subscription plans, or promotional activities, and they are consumed each time you chat with an Expert.
How do I check my credit balance?
How do I check my credit balance?
- Avatar dropdown menu: Click your avatar in the top-right corner to quickly view your current balance
- Transaction history: Go to “Settings” → “Transaction History” for detailed income and expense records
How are credits consumed?
How are credits consumed?
Four billing units: text conversations use
token_split (input and output are each rounded up at their own rate, then summed), images per_call (fixed per generation), video and music duration_second (by output seconds), and speech synthesis per_ten_thousand_characters.Tool calls such as search carry a small service fee, but the dominant cost is the model processing those results as tokens.Per-model rates are operational data that can change with upstream costs — read the current value in the model selector. The algorithms are fixed; see Billing Formulas.How can I get more credits?
How can I get more credits?
- Signup bonus: 2,000 credits (default, valid 90 days)
- Daily check-in: 200 credits (default, same-day validity)
- Subscription: Plus 3,900 / Pro 11,000 / Flagship 30,000
- Top-up packs: 100 credits per ¥1, with a 5–12% bonus from the ¥30 tier up
- Referrals: 1,000 credits to each side, capped at 10–25 rewarded invitees by plan
- Gift card redemption
Do credits expire?
Do credits expire?
It depends on the source:
Transaction History shows the exact expiry of each batch and is the authoritative view. The one that costs people credits is the check-in grant — it is same-day, not a rolling 24 hours.
What if I run out of credits?
What if I run out of credits?
Purchase a top-up pack (credits arrive instantly after payment), upgrade your subscription plan (higher monthly allowance), or invite friends via your referral link for bonus credits.
Subscriptions
What subscription plans are available?
What subscription plans are available?
Six tiers: Free, Plus (19.99/mo), Flagship (199.99/mo), and Enterprise (contact sales). These are default catalog prices; operations can adjust them, so the subscription page is authoritative.Mind the code/name mismatch:
pro displays as Plus and max displays as Pro. When an API response or error message says pro, it means Plus. Full mapping in Subscription Plans.How do I upgrade my plan?
How do I upgrade my plan?
Go to the Subscription page (
/subscription) or “Subscription” in the avatar menu. Select your target plan and complete payment. When upgrading, the remaining value of your current plan is prorated as a discount.How do I cancel auto-renewal?
How do I cancel auto-renewal?
On the Subscription page (
/subscription), click “Disable auto-renewal” in the current-plan status card. After cancellation, your current billing period remains active. When it expires, auto-billing stops and you’ll revert to the Free tier. You can also cancel in the Alipay or WeChat app.What's the difference between Team and Individual plans?
What's the difference between Team and Individual plans?
Individual and Team plans can coexist — you can hold both a personal subscription and a team membership simultaneously, switching between them via the avatar switcher.
What happens when my plan expires?
What happens when my plan expires?
After plan expiration:
- Unused plan-granted credits may become invalid (as indicated in expiration notices)
- Your account reverts to Free tier benefits
- Existing conversation history is not lost
- Purchased Expert access remains unaffected
Using Experts
How do I find the right Expert?
How do I find the right Expert?
In the “Expert Marketplace” you can:
- Browse experts by category
- Search by keyword
- View featured recommendations
- Read other users’ experiences in the Content Plaza
I purchased an Expert but can't use it?
I purchased an Expert but can't use it?
Please check:
- Confirm the purchase was successful (check transaction history)
- Confirm you have sufficient credits (conversations still consume credits)
- Refresh the page and try again
- If the issue persists, contact support with the Expert name and your account information
What if Expert responses are low quality?
What if Expert responses are low quality?
A few suggestions for improvement:
- Be more specific: Provide more detailed background and requirements
- Try different models: Switch AI models in the conversation settings
- Install skills: Install relevant skill packs to enhance the Expert’s capabilities
- Give feedback: Use the feedback option on the Expert’s detail page to notify the creator
How do I report a problematic Expert?
How do I report a problematic Expert?
There’s a “Report” option at the bottom of the Expert detail page. You can report:
- Content violations
- False advertising (capabilities don’t match description)
- Other inappropriate behavior
Technical
Which browsers are supported?
Which browsers are supported?
Recommended: latest versions of Chrome (best experience), Firefox, Safari, and Edge. IE is not supported.
Can I use Profy on mobile?
Can I use Profy on mobile?
Yes. The web interface has responsive design, and core features work in mobile browsers. You can also use Experts through IM channels (Feishu/DingTalk/WeCom/WeChat) on mobile. Multi-panel layouts, code sandboxes, and other advanced features are best used on desktop.
Are there file upload size limits?
Are there file upload size limits?
Yes, two layers, and both apply at once:Per-file, by type (hard-coded, plan-independent): images 20 MB / documents 512 MB / code and plain text 50 MB / other 512 MB. Up to 10 files per upload and 10 attachments per message.Total quota, by plan: Free 10 GB / Plus 15 GB / Pro 20 GB / Flagship 30 GB / Team 50 GB.The two raise different errors: exceeding the per-file limit says the file is too large; a full quota says storage is exhausted and prompts an upgrade. The first needs a smaller file, the second needs cleanup or an upgrade.
How long are conversation records kept?
How long are conversation records kept?
Your conversation records are permanently retained in your account and are never automatically deleted. You can find all past conversations in “Conversation History” at any time.If you manually delete a conversation, that action is irreversible.
How is data security and privacy handled?
How is data security and privacy handled?
- All data transmission uses HTTPS encryption
- Conversation content is stored on secure servers
- Your conversation content is not used to train AI models
- You can delete your conversation records and account data at any time
Error message troubleshooting
Check this table before contacting support — most cases resolve here:What to include when you ask for help
When self-service fails, this template saves about three round trips:Still Have Questions?
Contact Support
Click the “Help” button in the bottom-right corner of the product to reach our support team
Limits
Every hard cap on one page